Do we offer returns?

Yes! If your order isn’t right for you, you can return it within 14 days of receiving it, no questions asked.

If, for any reason, you are not completely happy with your goods, please return them within 14 days of receiving them for a full refund, provided that the goods are returned in an unused and saleable condition with any original tags or packaging intact. Click on the link to start the returns process.

❗Currently, we only accept 14day returns from European Union countries and the US

Exchanges are not available

Therefore if you're interested in exchange for a different size, please file for a return for your already delivered pair and place a new order on our website for requested size.

Return shipping fees are handled by the customer - therefore no shipping label is provided.

Irrespective of the order location - All orders are covered under our 2-year warranty against manufacturing defects.

In case you have received a defective product, please reach out to us by email with the defect information, including some photo evidence, and we’ll work with you to make it right.

14day US Returns process:

1. Attach
1. a copy of your invoice and
2. a copy of the US 14-day Returns Form (duly filled) along with the items being returned.


2. Please send us the goods in their original state, i.e. in a condition that shows no signs of wear or damage to our US address:
   Be Lenka US Returns
   1105 Wright Brothers Blvd SW
   Bldg 6, Ste 100
   Cedar Rapids, IA 52404
3. Please, pack the box (with all its original contents) in protective packaging
4. Provided that all the above return conditions are met, you can expect a full refund within 14 days from the day of the receipt of your package.

14day Returns process:

1. Attach
   1. a copy of your invoice and
   2. a copy of the EU 14-day Returns Form (duly filled - form will be created automatically) along with the items being returned.
      


2. Please send us the goods in their original state, i.e. in a condition that shows no signs of wear or damage to our address:
   Be Lenka s.r.o.
   Industry Park - PCHZ
   P.O. Hviezdoslava 42
   010 01 Žilina, Slovakia

Please note that returns sent to Z-boxes and other delivery branches will not be picked up!

If you have any questions about returns, please contact us exclusively at info@barebarics.com.
If you need contact details for sending your return, please use the telephone number +421 905 223 066, which is used exclusively for the purposes of the courier company for delivery of your return.

3. Please pack the box (with all its original contents) in protective packaging.

4. Provided that all the above return conditions are met, you can expect a full refund within 14 days from the day of the receipt of your package.

Postage shall be paid by the Buyer when sending the returned goods. (as stated in our General Terms and Conditions) Unless otherwise specified.

All orders are covered under our 24-month Warranty against manufacturing defects. If you have received a defective product, please reach out to us by email with the defect information, including some photo evidence, and we'll work with you to make it right.

Click on the this link to file a warranty claim.

❗Currently, we only accept 14day returns from European Union countries and the US

Please attach the following documents to the goods being returned:

1. PDF document called the Warranty Claim Form generated after completing the warranty claim process.
2. Original Invoice (Proof of purchase)

Ensure that the goods are properly cleaned before sending them to:

Be Lenka s.r.o.

Industry Park - PCHZ

P.O. Hviezdoslava 42

010 01 Žilina

Slovakia

In the case of any ambiguities regarding the warranty claim, please contact us at reklamacie@barebarics.com.

Please note:

The buyer is obliged to hand over the claimed goods to the seller, including all its components, in a hygienically sound condition that allows safe handling of the goods by other persons. Otherwise, the seller is entitled to reject the goods claim.

The 24-month Warranty applies exclusively to the goods purchased through our website.(If you have purchased the goods from our business partner, please contact them directly).